Bens Cleaning Townsville

FAQs

Frequently asked questions about our cleaning services.

Bond cleaning is a full clean of a residential property at the end of a tenancy. It is also referred to as end-of-lease cleaning. It is required by real estate agents and property managers as a condition for the return of bond money. It is the responsibility of you, the tenant, to ensure the house is looking exactly as it did the day you moved in. Tenants are usually advised to hire a professional cleaning business.

Bond cleaning is a process in which the property is completely cleaned and attention is given to just about every nook and cranny. Cleaning takes approximately 3 to 7 hours, depending on the size and condition of the property. Every property has unique requirements.

The cost will be dependent on the size, age and level of cleanliness of the property, which all affect the amount of time it takes to complete the cleaning. An accurate quote can only be provided after the inspection of the property, and once the price is agreed upon then no additional costs are charged.

Bond Cleaning covers almost every corner of your property. It commonly includes bedrooms, bathrooms, toilets, kitchen, laundry, lounge room, internal windows and window tracks, flooring, cobwebs, and many other areas in the house. For more information, you can refer to the list of inclusions and optional extras under Bond Cleaning in the Services list.

We do offer bond cleaning quotes with and without oven/blinds/ceilings/garage cleaning  – they are additional services available upon request

Yes, we do clean internal window surfaces and window tracks. This service is included in all bond cleaning packages. We clean external window surfaces upon request (with an extra charge) if required by the tenant or real estate

Yes, if requested we can also clean outside of the property. This does involve an extra charge.

Yes, we provide a 5-day job guarantee with our bond cleaning services. Once the cleaning is done, in the unlikely event that your property manager or real estate is not satisfied with our cleaning services then you only need to provide us with your exit report within 5 days of the job and we will rectify the cleaning issues (as per our cleaning agreement signed by you before commencement) for you free of charge.

A pre-service inspection is free of charge if you proceed with the booking and engage our services; however, as we have invested time and resources into your enquiry up to the point of a pre-service inspection (discussed your needs and requirements, given an estimate, forwarded you an agreement and payment information, allocated a time slot etc), we do charge a fee of $50 if you decide not to go ahead with the service following the inspection.

There are no hidden charges, as we believe in transparency. The price may only increase when you add on some additional services or if the property is extra dirty and it needs extra attention to clean.

You can definitely help. Call our team to discuss a plan so we can clean your home faster.

We are fully insured with $20,000,000 public liability insurance.

No, we don’t offer carpet cleaning and pest control services. You will need to arrange these services separately.

It depends upon the scale of the job and availability of the cleaners however usually we send 2-3 cleaners to the property.

Yes, we do clean furnished properties upon request. If you provide us with a list of furniture to be cleaned, we can take care of that for you too. We can provide a quote for cleaning your furnished property.

There will be no cancellation fee if you notify us that you wish to cancel your service at least three days (72 hours) in advance. Cancellation between 24 and 72 hours will incur a 10% cancellation fee and there is a 20% cancellation fee if you cancel within 24 hours of the scheduled service.

Yes, we kindly request our customers make full payment upon booking (following an agreed upon quote and in conjunction with a signed agreement) so we can assign a dedicated time slot for your job.

Payment can be made by direct bank transfer, PayID or EFTPOS. Payment by EFTPOS will incur an additional charge of 2.25%. Your payment is received into our Ben’s Cleaning Townsville business account, held at a local Townsville bank.

Our operating hours are 7am – 5:30pm Monday to Friday and 7am – 12pm Saturday, Closed on Sunday and Public Holiday.

We service all Townsville suburbs and outer areas (and within a 30km radius of Townsville), however our Regular Cleaning service (domestic or office/business/commercial) is only available to customers in Townsville suburbs.